Terms & Conditions

Privacy Policy

Cabonline Group Holding AB (publ) (Registration Number: 559002-7156, located at Box 1054, 171 21 Solna) is committed to safeguarding your personal data and respecting your privacy. This Privacy Policy explains how Cabonline Group Holding AB (publ) and its group companies (collectively “Cabonline”) collect, use, and protect your personal information. For any questions regarding our data processing practices, please contact us by email at info@cabonline.com or through the contact details provided on our platforms.

PURPOSE

We collect and use your personal data to provide and enhance our services. The information we collect includes your registration data, such as your name and phone number; additional details, including your email address, age, and payment information; and usage data, such as frequently used addresses, transactional information, customer service interactions, submitted ratings, dates and times of platform access, hardware and software details, IP addresses, and, for mobile app users, GPS location. In addition, we collect trip-related data—such as the date, time, and driver ratings associated with your trips—and call center booking information, including the phone number used for the booking (please note that calls may be recorded). We gather this information to process and manage your taxi reservations, deliver customer support, administer your account, send you promotional offers and conduct market research, improve our services, monitor calls for quality and training purposes, comply with legal obligations, and meet public sector requirements.

DATA COLLECTION AND SHARING

Our legal basis for processing your data includes contractual necessity for booking and customer service, our legitimate interests in managing your account and marketing communications, and the need to comply with legal obligations. We may share your personal data with third parties to facilitate these purposes. For example, we share data with financial institutions to process payments, with third-party analytics providers to improve our services, and with suppliers—such as dispatch centers and licensed taxi operators—to fulfill booking requests. In addition, we may share your data with our marketing partners to provide you with promotional offers and updates. We will only share data with other parties if you have given explicit consent or when required by law.

RETENTION

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. When you terminate your account, your personal data will be deleted, except for information that we are required to retain for legal or payment-related reasons. You have the right to access, correct, delete, restrict, transfer, or object to the processing of your data. To exercise any of these rights, please contact us at info@cabonline.com. If you are not satisfied with our response, you may also reach out to the Swedish Information Commissioner’s Office (Integritetsskyddsmyndigheten).

To protect your information, we have implemented reasonable technical and organizational measures designed to prevent unauthorized access and misuse of your personal data. These measures include both physical and electronic safeguards, as well as controlled access by authorized personnel.

We reserve the right to update this Privacy Policy from time to time. Any significant changes will be communicated to you before they take effect, and we encourage you to review the policy periodically to stay informed about how your data is being protected. By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue using our services.

For any questions or concerns regarding our privacy practices, please contact us at info@cabonline.com.