Terms & Conditions

General terms for App- and Web- bookings

GENERAL TERMS AND CONDITIONS

These terms and conditions ("Terms") have been issued by Cabonline Group AB ("Cabonline"), a Swedish limited liability corporation with registration number 556552-1183 and registered address Box 16017, 103 21 Stockholm. In these the Terms "we", "our" or "us" refer to Cabonline and "you", "yours" and "your" refer to the person who enters into the agreement with Cabonline.

The following Terms sets out the conditions for using our reservation service for taxi transportation as well as associated services, e.g. an overview of previous trips, pre-registered payment details or other services as from time to time made available (the "Services") through Cabonline’s mobile application, website or through our call centres (jointly referred to as "platforms").

As these Terms govern your access or usage of Services made available by Cabonline and are part of your contract with Cabonline we kindly ask you to read them carefully and thoroughly. Cabonline may amend the Terms from time to time. Amendments will be effective upon Cabonline posting the updated Terms. Your continued access and usage of the Services after such posting constitutes your approval of the amendments.

The Terms constitute a part of every individual booking or purchase made through Cabonline. By registering an account at Cabonline you hereby confirm that you are bound by the Terms. If you do not accept these Terms you are not allowed to access or use the Services.

SCOPE OF SERVICES
Unless otherwise is agreed in a separate written agreement with us, we only offer a platform that makes it possible to reserve taxi transportation with taxi companies ("Suppliers"). The Suppliers can advertise their transportation services in the platform, and the users can use the platforms to make reservations with the Suppliers. By making a reservation through us you enter into a legally binding agreement regarding transportations with the Suppliers. We then act as an intermediary between you and the Supplier, sending your reservation details to the Supplier and sending you the booking confirmation and other relevant information related to the booking. We also provide an overview of previous trips. By accepting these Terms, you hereby confirm that we do not provide any transportation services and that all taxi transportation services are provided by independent suppliers.

The information disclosed in our platforms are based on data provided by the Suppliers. The Suppliers are responsible for providing updated data on rates, availability etc.
BOOKING REQUESTS
Your booking request will be handled by our servers. We will send your booking information to the Suppliers and check for availability. The booking request will be dispatched to the taxi car closest to your location, that fits your preferences and that is available. An automatic booking confirmation will be sent to you when we have received confirmation from a Supplier that your request has been accepted. Please read the booking confirmation carefully and check whether it is correct and contact us immediately should any information in the booking confirmation not correspond with your request.

The time for driving to pick up, start of the journey, and arrival at the final destination depends on various factors such as. when the order is made, the availability of cars in the area where the pickup is to take place and the journey begin, the traffic and weather conditions and the demand for other journeys at the time the journey is to take place. It is the traveler's responsibility to plan his trip well in advance but taking into account the above. Information for the assessment can be obtained from Cabonline customer service or in Cabonline's app for booking travel. However, the points stated are assumptions and recommendations and not binding on Cabonline.
CANCELLATION
You can cancel your booking and receive a full refund if cancellation is made before a vehicle is dispatched to service your booking request (typically 15 minutes before pick-up time).
ACCOUNT AND PAYMENT TERMS
In order to use most aspects of the Services, you must register for and maintain an account. You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18) in order to register an account. Account registration requires you to submit name and phone number. You are also requested to submitted more detailed personal information as well as pre-register payment details. By registering an account you agree to at all times maintain accurate and updated information. You also agree to maintain secrecy and security of your login information (e.g. username, password etc.). You are responsible for the activity on your account, including booking requests. It is therefore important that you regularly change your login information as well as contact us immediately in case you suspect that your account information have been compromised.

You are not obligated to pre-register payment details on your account. If you register payment details they can be used, if you so choose, to pay trips booked through the platform.

Because we use different payment providers, we may handle differently from booking to booking. If your payment is managed by Swedbank pay, the following process applies.
1. For trips starting within the next 23 hours (immediate trips):
  - Immediately reserve the payment amount when the booking is made.
  - Capture the payment amount after the trip has been completed.
2. For trips scheduled to begin more than 23 hours in the future (advance bookings):
  - Reserve the payment amount immediately at the time of booking.
  - Capture the payment 23 hours after the booking is created.
Otherwise, the total fare of your booking will be reserved on your debit/credit card three hours before pick-up time. We take no responsibility for your booking if, for any reason, it proves impossible to reserve the total fare. In this case, your booking will be automatically cancelled, and a notification of the cancellation will be sent to you. After a completed trip the total fare will be charged to your debit/credit card shortly after you have reached your destination. The Supplier will be the merchant on record. A receipt will be sent by e-mail and can also be retrieved through your account afterwards. You will not receive a receipt in the car. In the event of errors with respect to electronic payments, you must contact your bank, credit/debit card provider or PayPal, as the case may be, to resolve such issues.
CONSENT
By providing your consent within any of our digital booking channels, you acknowledge and agree that your consent will apply across all digital booking channels connected to your account within our organization. Your consent enables us to offer a consistent experience and facilitates the management of your preferences across our network of applications. Should you choose to update or withdraw your consent, you may do so within any of our booking channels, and the change will be reflected throughout the organization.
LOCATION SHARING
When you choose to allow location sharing in our app, we use that data for the following purposes:
- Find drivers near you
- Share your location with the driver assigned to your trip to help them navigate to your pickup location
- Display trip history in your receipts
If we have your consent to receive marketing communications, we may also use your current location data to send you offers relevant to where you are at the time.
You can always specify how you want to share your location in your phone settings. It is possible to choose one of the following options:
- Always – your location will be shared
- While using the app – your location will be shared only while the app is open and on screen
- Never – you will not share any location data at all
- Precise / Approximate location – enable us to see your location with more accuracy.
If you choose not to share any location data or your precise location, you will need to provide an exact address for your trip’s pickup location.
INTELLECTUAL PROPERTY
The content and information in our platforms (including, without limitation, price and availability of Services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. Accordingly, as a condition of using the platform, you agree not to use the platform or its contents or information for any commercial purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through the platform, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell any information obtained from the platform.

In addition, whether or not you have a commercial purpose, you agree not to:

(i) access, monitor or copy any content or information on the platform using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

(ii) violate the restrictions in any robot exclusion headers on the platform or bypass or circumvent other measures employed to prevent or limit access to the platform;

(iii) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure, or

(iv) deeplink to any portion of the platform (including, without limitation, the purchase path for any services) for any purpose without our express written permission.
LIMITATION OF LIABILITY
Subject to the limitations set out in these Terms and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our Services, up to an aggregate amount of the aggregate cost of your reservation (whether for one event or series of connected events).

To the fullest extent permitted by law we shall have no obligation or liability (whether arising in contract, tort, warranty or otherwise) for any incidental, indirect or consequential damages or liabilities (including but not limited to loss of data, profit, revenue or similar) arising with respect to the Services.
APPLICABLE LAW, DISPUTES ETC.
This Agreement, and any disputes arising out of or in connection with this Agreement, shall be governed by the laws of Sweden.
If any provision of these Terms is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, any invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms.

Cabonline Group Holding AB (publ) (Registration Number: 559002-7156, located at Box 1054, 171 21 Solna) is committed to safeguarding your personal data and respecting your privacy. This Privacy Policy explains how Cabonline Group Holding AB (publ) and its group companies (collectively “Cabonline”) collect, use, and protect your personal information. For any questions regarding our data processing practices, please contact us by email at info@cabonline.com or through the contact details provided on our platforms.

PURPOSE

We collect and use your personal data to provide and enhance our services. The information we collect includes your registration data, such as your name and phone number; additional details, including your email address, age, and payment information; and usage data, such as frequently used addresses, transactional information, customer service interactions, submitted ratings, dates and times of platform access, hardware and software details, IP addresses, and, for mobile app users, GPS location. In addition, we collect trip-related data—such as the date, time, and driver ratings associated with your trips—and call center booking information, including the phone number used for the booking (please note that calls may be recorded). We gather this information to process and manage your taxi reservations, deliver customer support, administer your account, send you promotional offers and conduct market research, improve our services, monitor calls for quality and training purposes, comply with legal obligations, and meet public sector requirements.

DATA COLLECTION AND SHARING

Our legal basis for processing your data includes contractual necessity for booking and customer service, our legitimate interests in managing your account and marketing communications, and the need to comply with legal obligations. We may share your personal data with third parties to facilitate these purposes. For example, we share data with financial institutions to process payments, with third-party analytics providers to improve our services, and with suppliers—such as dispatch centers and licensed taxi operators—to fulfill booking requests. In addition, we may share your data with our marketing partners to provide you with promotional offers and updates. We will only share data with other parties if you have given explicit consent or when required by law.

RETENTION

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. When you terminate your account, your personal data will be deleted, except for information that we are required to retain for legal or payment-related reasons. You have the right to access, correct, delete, restrict, transfer, or object to the processing of your data. To exercise any of these rights, please contact us at info@cabonline.com. If you are not satisfied with our response, you may also reach out to the Swedish Information Commissioner’s Office (Integritetsskyddsmyndigheten).

To protect your information, we have implemented reasonable technical and organizational measures designed to prevent unauthorized access and misuse of your personal data. These measures include both physical and electronic safeguards, as well as controlled access by authorized personnel.

We reserve the right to update this Privacy Policy from time to time. Any significant changes will be communicated to you before they take effect, and we encourage you to review the policy periodically to stay informed about how your data is being protected. By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please discontinue using our services.